FAQ

Help

If you have any other questions, feel free to contact us.

Subscriptions

How can I cancel my subscription?

You can cancel you subscription anytime. Apple provides a great website explaining all the different ways to do it.

Why are you charging a subscription fee for Email Me App?

It's because free Apps don't make money, and therefore can't survive. I'm an indie developer working on this App and I do my best by implementing new feature requests, resolving issues and providing support to users to create a product/service that provides the best possible experiences with the resources I have. My goal is to keep listening to the users and keep improving this App so it can be the best App for productivity geeks like me.

General

What are the benefits of Email Me?

Email Me is designed to be the fastest way to record your thoughts, todos, and follow-ups when you're on the go.

How many notes/emails can I send?

When you are a premium user you can send as many emails as you want. The number of notes/emails is unlimited.

Why am I getting invalid email address?

Make sure you spell the email address properly. The format of the email address should be something like name@domain.extension. If the problem persists, please feel free to contact me.

Why am I not receiving any emails?

There could be different reasons. Sometimes the emails are marked as SPAM by some servers. Make sure to check your SPAM folder or check if the email server has any SPAM configuration enabled. To not miss any emails make sure to white-list the sender email address. If the problem persists, please feel free to contact me.

Can I change the reply-to address?

Yes. In the settings under the field reply-to email address you can set your default reply-to email address.

Can I set an alias for the sender email?

Yes, you can set it if you want an email alias and it will appear as the name on the sending emails.

How can I pair/sync the Watch App?

You can synchronize the recipient you want with your Watch App by selecting it inside Settings -> Advanced Configuration -> Watch Screen.

How can users be assured that their information that is being sent--in whatever form it may be--is secure?

I built the App with privacy in mind. The App doesn’t store anything, either locally or on the server. The way it works when sending a note is by doing an API request to the server and the server just generates the email and sends the email to the user without archiving it or storing any data. I don’t even have analytics. The App is 100% GDPR compliant. The server runs on PHP and it uses PHPMailer open-source library for the task.

Does the app work on the iPad or iPhone?

Yes, the app is compatible with the Apple devices like the iPhone, iPad, iPod Touch, Apple Watch and Mac OS.

Is the app in my language?

The app is fully translated to English, German, Japanese, Simplified Chinese, Spanish, Swedish & Traditional Chinese. If you would like the App in your language, please let us know and we'll prioritize it.

Can I suggest a new feature?

Yes, most of the features that the product has have been requested by users. You can contact me with a detailed explanation of what you would like the product to do.

Get In Touch

Our FAQ page provides support for the majority of areas of the app and the most questions. If you can’t find what you’re looking for, fill out the form below and I'll get back to you.